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How to choose a phone number for business

Businesses can use different methods to maintain contacts with contractors, clients, employees and suppliers, but the main communication channel is still the phone. In this article, we will tell you how to choose a number for your business and what telephony is best to use.

What types of phone numbers are there?

The way a number looks determines how customers perceive a company.
Federal number “8-800”. This format inspires trust in subscribers. An incoming call from a mobile or short number of 3-4 digits may seem suspicious: what if there are scammers or a robot on the line. The federal format is associated with large companies that do not deceive customers.
The call to a federal number is paid for by the person who receives it. The call is free for the caller. Therefore, it is used in support services, service centers, online stores, reception areas and on reference and information lines. Clients can call without restrictions and not worry about being charged for the call.
Many clients use caller ID services. Their algorithm is approximately the same. The application searches for a phone number for business in its database and shows the result to the user. If it does not find one, the service may mark it as unreliable, for example, “Spam”, “Possibly advertising”. To prevent this from happening, you need to check how the number is identified in different services and add contacts to the database through a special form. Some applications, for example, Yandex, have this function for free.

A number with a city code

Otherwise known as a fixed number. Contains a city code, for example, “812” in St. Petersburg, “495” or “499” in Moscow. City formats are trusted by residents of a specific region. By the code, they understand that a local company is calling, which means the call may be useful. On business cards and in advertising, as a rule, a direct number is indicated without a code – in a six- or seven-digit format.
Mobile. Subscribers perceive mobile numbers differently. If the call is incoming, a person may suspect that a spammer or fraudster is calling. But when the mobile format is used for feedback, customers like that they can contact the manager directly or write in a messenger.
The format to choose depends on the business objectives. The federal format “8-800” is useful for any company. Clients trust them more: they answer calls more often and click on ads with such a number. If you need to solve problems with a product or service, the call will be free. This reduces the percentage of returns and increases customer loyalty.
A mobile number is suitable for feedback with managers and other specialists of the organization, and a landline with a city code is for companies that provide services within a specific region.

Does a business need a nice number?

A beautiful number is a number with repeating digits. The operator usually offers four categories to choose from. They differ in the number and combinations of matching digits and price.
The new zealand phone number library can be selected from the provider’s catalog, which usually contains about 50 options for bronze and silver numbers, about 30 gold phone number for business.
A beautiful number helps sell: customers remember matching combinations of numbers better, so such formats are often used in audio and TV advertising. This will be useful for businesses that want to stand out from similar companies, such as delivery services, beauty salons, and retail stores.

What is a virtual number

When choosing a number and a telecom operator, you need to clarify what will happen if the business decides to move to another building, move to another city or abroad. If the business uses the services of an analog communication operator, which depends on cable networks, it will not be possible to take the number when changing the location. You will have to connect a new one. In the best case, this will force the company to reconfigure communications; in the worst case, the business will lose clients or business contacts.
It is more convenient to connect a virtual how to increase qualified customers with lead management. This service is provided by an IP telephony provider. To use the virtual option, you do not need to lay wires or install a PBX in the office. Everything works via the Internet: to connect, just select the appropriate tariff and configure the settings in your personal account.
A virtual phone number for business can look like a regular federal, city, short or mobile number. But it has no geo-reference: employees will be able to process calls from anywhere in the world. The main condition is a stable Internet connection.

What other advantages does a virtual number have:

Unlimited multi-channel. If the business grows and you need to connect new employees to the telephony, just switch to another tariff. This is done in a couple of clicks in your personal account. When using fixed-line telephone numbers, the number of communication channels is always limited. If you need to increase them, you will have to buy additional equipment.
Business capabilities of the cloud PBX. A virtual alb directory connected to the cloud PBX allows you to manage business processes. For example, the entire call history is saved in the personal account of the OATS Dom.ru Business: the number of incoming, outgoing and missed calls, the duration of conversations and their recordings. Statistics can be viewed by days and months and for each manager separately. This will help to check whether the advertising worked, determine and plan the workload of personnel, evaluate the quality of employee work and correct problem areas.
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Briefly about the main thing

Phone numbers can look different: city, federal, mobile. The format is chosen based on appearance to impress clients. For example, federal inspires confidence, and mobile creates the feeling that you can contact a business representative directly.
You can connect a beautiful phone number for business with matching digits. This option is easy to remember and increases the conversion rate to a call. They are especially useful if a business needs to stand out from competitors or plans to launch an audio advertisement or a TV commercial.
It is more convenient to use virtual numbers, which are connected by an IP telephony provider, rather than regular ones. It is assigned to the company: if the business moves to another building or city, you will not have to change it. With it, you can use the capabilities of the Cloud PBX: connect and disconnect new employees, record conversations, view call statistics, and much more.

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